Frequently asked questions

Yes. CE 1023-CPR-1565 P. The product complies with the EU Construction Products Regulation and carries CE marking for sale and use across the European Economic Area.

Yes. ETA 24/0895 has been issued by a designated ETA body. It independently confirms the product's performance characteristics for its intended uses. Full ETA available for download.

Yes. EPD-IES-0018268, published 2025-03-14, valid until 2029-03-14. ISO 14025 compliant. Declared unit: 1 m² at 12 mm, weight 9.96 kg/m². Supports LEED, BREEAM, and DGNB certification projects.

The declared weight per EPD-IES-0018268 is 9.96 kg/m² at 12 mm thickness. Thinner boards are proportionally lighter. Full thickness/weight table in the technical data sheet.

The tested system achieves E 120 (integrity 120 min), EI 90 (integrity and insulation 90 min), and EW 120 (integrity and radiation limitation 120 min). Test reference: FIRES-CR-284-25-AUPE. These are system-level classifications — specify the tested system configuration.

Yes. Approved as a tile backing substrate in Mapei and Schönox wet room systems. Dimensionally stable, moisture-resistant substrate for bathrooms, showers, and commercial kitchens.

Yes. Specified as the facade board in CBSS and CBMV ventilated facade systems. Can also be used as a render carrier. Suitable for all European climate zones.

Yes. Terasun TSM is completely asbestos-free. The board uses Portland cement with inorganic binders and fibreglass mesh reinforcement. REACH SVHC declaration confirming no SVHC above 0.1% w/w is available.

Minimum order is typically one 20-foot container (approx. 1,600–2,200 m² depending on thickness). Smaller quantities may be available from Finnish warehouse stock. Contact us for availability.

Yes. Physical samples and documentation packs are available to qualified distributors, architects, and contractors. Contact us to request a sample pack including board, TDS, CE certificate, and ETA.

Container orders take approximately 6–10 weeks from order confirmation to European port delivery. DDP warehouse delivery adds 1–2 weeks. Finnish stock: 1–2 weeks.

Manufactured by Zhejiang Terasun Air Duct Co., Ltd. in Zhejiang Province, People's Republic of China. Terasun Europe is the Authorised European Representative responsible for CE documentation and EU market compliance.

Terasun Europe is the Authorised European Representative for Zhejiang Terasun Air Duct Co., Ltd., based in Vantaa, Finland. We manage CE documentation, EU market compliance, and European customer relationships. We are not the manufacturer of Terasun products.

Yes. Official authorisation letter from Zhejiang Terasun Air Duct Co., Ltd. confirming Terasun Europe as the Authorised European Representative is available for review.

Yes. We are actively seeking stocking distributors and project partners across Europe. Territory-based agreements, competitive margins, documentation support, and technical training. Contact us to discuss.

Germany, Netherlands, Belgium, France, Spain, Portugal, Italy, Austria, Switzerland, Poland, Czech Republic, Slovakia, Hungary, and others are open for new distribution partners. Contact us for territory availability.

Compatible with 400 mm and 600 mm stud spacing in both timber and steel frame systems. Specific recommendations depend on board thickness, orientation, and load — refer to the technical data sheet.

Yes. Technical product training, installation guidance, and documentation support are available to registered distributors. Training can be delivered on-site or remotely.

Yes. CE, ETA, DoP, EPD, and fire test documentation meets the requirements of public sector procurement across Europe. Full documentation packs available for specification and tender submission.

Terasun TSM can be cut with a circular saw or angle grinder fitted with a fibre cement or diamond blade. Score-and-snap for straight cuts on thinner boards. Wear a dust mask and eye protection. Full guidance in the installation manual.